FAQ

Technical Support

In case that you have any problems with Pavtube MKV Converter, please send email to support@pavtube.com for help. Our support team will help you out as soon as possible. In order to help us deal with the trouble more effectively, please include the following information in your email:
1) Product order number
2) The error message and log records
3) Product and its version number
4) The operation system information of your computer
5) Detailed description about your trouble

Before reporting the problems, please

Be sure that you are using the latest version of our product.
Read through the FAQs to search for the solution about the problem that you encountered.

For more information, you can visit our web site www.pavtube.com/support/

FAQ

1. The MKV video contains multiple audio tracks. How do I select English track?
Click the “Properties” at the bottom of file list, and choose a desired audio track from the dropdown list of “Stream ID” of Audio section.

2. How to combine multiple video clips into one file?
Select the items you want to combine together and check the box of “Merge into one file” before converting the videos.

3. My source videos (16x9) aren’t staying widescreen after conversion. I don’t want the video to be stretched and made taller. What can I do?
After selecting an output format, click “Settings” button and set the Video Size to 1920*1080/ 1280*720/ 854*480/ 720*405.

4. I’d like to eliminate black bars (edges) from the video, what should I do?
Click “Edit” button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.

5. Can I set larger volume?
You can select the chapter or title and then click the “Edit” button. Under the “Effect” tab, there is an option of “Volume”. Drag the slider bar to a larger percentage. Click “OK” to save the settings. Then the output volume will be louder.

6. How can I get a technical support if I need help with my software?
You can visit our website www.pavtube.com and look through FAQs to search for the answers or email us directly for help.

7. Unable to download the program properly:
1) Please check whether virus has infected your computer.
2) Maybe your IE setting is not perfect, please click "Internet option..." under "Tools", and then select the "General" Page, just click "Delete file...", that will be OK!