Q: I have purchased the software, but I can't install the pkg- file on my Mac (version 10.5.8). It says intallation failed when I try. What to do?
A: Pavtube has been updated to support the coming Mac Mountain Lion system. This new pkg file may have problem to install on Mac OSX 10.5.8. If you have this problem pls download the special installation file for Mac OSX 10.5.8 from below link.
http://download.pavtube.com/hd-video-converter-mac/hdvideoconvertermac_install.dmg
Further question, you can contact macsupport@pavtube.com.
Q: I just purchased Pavtube (so I have the latest version). I am using it to convert my camera video files into a format that is compatible with Final Cut Pro for video editing. But none of the FCP formats seem to work. The conversion takes place but I only get an audio file and no video. Final Cut Pro (nor any other program) cannot open these files. Converting the video files to other formats i.e. Quicktime HD, works perfectly well, but none of the "Final Cut Pro" presets do.
Is there something I'm missing or is there a bug in the program?
A: To convert correctly with Final Cut Pro output formats it is required your computer must be installed with FCP, otherwise there will only be audio without video in the generated file.
Q: My videos were recorded by my HD camcorder, there are many stripes and noises on the picture after conversion, why should this happen?
A: Some footages are taken under interlacing mode, and this lead to stripes and lines on the screen. To eliminate the lines, you may follow ‘Edit’ menu-> ‘Effect’ tab and check ‘Deinterlacing’ box before conversion. As to the noise, when you apply the special effect mode “Simple Gauss Blur” from the drop-down list, the noise will be reduced greatly.
Q: Trying to convert MXF files from Canon XF300, the below error messages come up.
"There are 1 MXF files without source audio files. Please put the relative source audio files to the same directory with the MXF videos, or to the relative Audio folder, and import the MXF video files again.The mentioned MXF video files: If the converted files are abnormalities of voice sound , please contact the customer support."
There are no more files that I can add and all files are in teh same directory with mxf same results with no sound form hard disk after import through canon xf utility or straight from CF card.
A: This problem has been fixed in latest release on March 19, 2012，pls make sure you are using the latest version. If not, pls download the update from your pavtube account or contact macsupport@pavtube.com for a download link of update.
Q: What are the differences between the trial version and the retail version?
A: A trail version converts videos with watermark (the logo of Pavtube) on the screen and asks if you would like to purchase at each run while a retail version allows you to use freely without putting on watermark. As a customer of Pavtube, you will be reminded to update the software whenever a new version is released. The update is free of charge for lifetime. Besides, your emails will be attended at the first time, your advice and requirements will be much valued when we upgrade the software.
Q: How to combine multiple video clips into one file?
A: Select the items you want to combine together and check the box of ‘Merge into one file’ before converting the videos.
Q: My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?
A: Simply click ‘Settings’ button and set the Video Size to 1920*1080 or 1280*720 before converting the movie.
Q: How can I set the output file name?
A: Please find the column named ‘Destination File’ on file list. Double click the output name and then you can type in desired output file name.
Q: I’d like to eliminate black bars (edges) from the movie, what should I do?
A: Click ‘Edit’ button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
Q: How do I install and register the software?
A: Please find more details at Install and register Mac products.
Q: I am unable to download the program properly. What can I do?
A: Please check whether your computer has been infected. Then check your IE settings. Please click "Internet option..." under "Tools", and then select the "General" Page, just click "Delete file...", and it will be OK.
Can I change the output file name?
Yes. Please find the column named "Destination File" on file list. Click the particular output name under the "Destination File" column, and then you can specify the output file name.
